Cancellation Policy

Withdrawal (only applies to orders from within the EC market)

You have the right to cancel this contract within 14 days without giving any reason.
The exceptions of §9 of the AGB Webshop AUROSAN apply.
The cancellation period is 14 days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (AUROSAN GmbH, Frankenstrasse 231, 45134 Essen, Germany, fax number: +49 2573 69795-9917, e-mail address: service [a] by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

You are also welcome to use our cancellation form.

Consequences of the cancellation

If you withdraw from the Purchase agreement, we will, upon receiving back from you, at your expense, the purchased goods in mind resaleable condition all payments we have received from you fort he specific purchase, except from freight and customs charges applicable.

You must return the goods to us immediately and in any event not later than 5 business days from the date on which you inform us of the cancellation of the purchase contract. The deadline is met if you have sent out the goods before the deadline of 5 days. You bear the immediate costs of returning the goods. We recommend you to send back the goods insured.